FAQ's


1) What is National Tickets?

National Tickets is a one stop virtual travel guide that helps you find the “Best Deals” offered directly from multiple bus operators under a single roof, which helps you save time from looking out for multiple options. National Tickets also features nearby Holiday destinations and respective Top Hangouts which help you to plan your holiday before you book your bus tickets from your preferred bus operator.


2) For whom National Tickets is for?

Some people like to travel to places unknown and some people like to travel to places after knowing them only to discover the unknown. National Tickets is for the latter type of people though even the first kind can let National Tickets help them.


3) How is National Tickets different from other travel ports or other online travel agents?

With Respect to User:

National Tickets will only supply you with the inventory of the buses depending on your request and will don’t sell tickets. National Tickets just redirects to any bus operator you demand from the list. The price of tickets sold will be exactly same as what the bus operator is providing; there are no hidden costs. The user will be benefited with all the offers and discounts which the bus operator is providing as he will be redirected to his desired bus operator website.

With Respect to Bus Operator:

Since National Tickets will redirect to the desired bus operator website to your website for further booking operations, you can provide any discounts or offer any service you desire best for them and there will be no margin on the discounts you offer.


4) How does National Tickets be of use to me?

To begin with, firstly National Tickets will save lots and lots of your time searching for and booking the bus ticket. All you have to do is specify your destination and your starting station and the rest will be taken care by National Tickets by giving you an inventory of buses regarding your request. The only time you will be spending while booking bus ticket(s) is deciding which bus to opt for and booking for the seats available in it. The process will be made even faster if you are a registered to National Tickets, by doing so you don’t have to fill the personal information to book tickets.
National Tickets will also help to plan your holiday by guiding you through the city which you are travelling to or staying in. National Tickets will also help the city which you are living in much better and will help you discover place you had no idea about.
Once you are provided with the search result we indicate you the operators providing with deals in the list by highlighting them. You can also use the filter provided on the search result page to filter out only those who are providing deals or can choose any criteria of you desire among the list of filters.


5) Loss of ticket. What do i do?

On booking your ticket, you will have received a confirmation E-mail or an SMS from the respective bus operator.
1. Kindly take a print from your E- mail. OR
2. You can generate your ticket with the help of the SMS sent to your mobile number by entering the following details
on 'www.National Tickets.com/web/show-modify-and-print-ticket'.
The details required to generate your ticket are:
1. Operator name
2. Booking PNR Number
3. Email/Phone number used while booking
4. Date of journey


6) How to modify the details in my ticket?

You can modify your ticket details on 'www.National Tickets.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. By providing the following information you can modify your ticket details.
1. Operator name
2. Booking PNR Number
3. Email/Phone number used while booking
4. Date of journey


7) How to cancel my ticket?

You can cancel your ticket on 'www.National Tickets.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can cancel your ticket by choosing the Cancel option.


8) How to update my contact details?

You can update your contact details on 'www.National Tickets.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can update your contact details by choosing the update option.


9) How to change the date of journey in my ticket?

You can prepone/postpone your date of journey on 'www.National Tickets.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can update your date of journey by choosing the update option.


10) How to place a request for an open ticket?

You can change your date of journey on 'www.National Tickets.com/web/show-modify-and-print-ticket' by clicking on the ‘Modify’ option which would redirect you to the operator's website where you have booked your ticket. Now, you can update your date of journey by choosing the update option.


11) Is my information provided safe on this site?

The information provided during the registration on the website are secure and protected from usage by unauthorized individuals.


12) Where can I read about National Ticket’s “Terms and Conditions” and it’s “Privacy Policy”?

National Tickets encourages, as a matter of fact requests its users to read about it Terms and Conditions” and it’s “Privacy Policy” as it will let you know some necessary things before using this website.


13) I have found a mistake in the information showcased on the page. How can I report it?

Well, that should have happened but this is where you (users) come in. Please accept our apology for putting that up and help us correct it. We have a feedback action button on the home page, you can click on that and report the issue to us.


14) Can I book a return ticket at the same time I book my departure ticket?

You can surely do that. National Tickets provides you to book your return ticket and your departure ticket at the same time. Once you access the website, on its home page itself there is a provision to book your tickets. Just enter the return date in the specified box there and book your return ticket along with the departure ticket.


15) Once I book the ticket will my seat be confirmed at that time only or do I have to wait for some confirmation?

Since you are booking directly through the operators’ website, the seat you have booked will be automatically confirmed. You can get a hard copy of the ticket by printing it instantaneously. You will also receive a message regarding the same in a couple of minutes.


16) Can I still book tickets even if I don’t have credit card?

Of course you can. You can use your debit card also. Nevertheless some bus operators offer to deliver the ticket with additional fee of course, once you call them up for the tickets.


17) I want to go to a place but it is not listed, why?

We regret to inform you that there are no bus services in our inventory to the place which you are searching for.


18) I want to know something but there is no such question here in FAQ. What can I do?

We regret for this inconvenience but in such cases you can write to us at: www.National Tickets.co.zw


19) How can I contact National Tickets?

www.nationaltickets.co.zw.
Office 3B 3D Centre Strathaven Harare
Tel: +263-04-308948
Email: info@nationaltickets.co.zw
Skype: national-tickets